Missing Chip & Swipe Order
If your order’s shipping status is showing as delivered but you still haven't received your order, the following steps may help you locate your package.
- Verify that the shipping information information tied to your order is correct.
- Some hardware, such as the Chip and Swipe reader, come in lighter than expected packaging making them easy to overlook. Check all of your incoming mail for your order.
- If you share a residence, make sure another resident hasn’t accepted the delivery.
- Check with neighbors, doormen, or any other person who may have accepted the delivery on your behalf.